Managing across Lifecycle
The intent of the ITIL® 2011 Managing across the Lifecycle (MALC) qualification is to give candidates skills that can be used in the workplace in a tangible way to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL® 2011 processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.
The learning outcomes are intended to evolve a candidate’s ITIL® content knowledge towards its applied use and integration in a workplace environment. Testing and validation of knowledge take place at Bloom’s taxonomy level 4 (analyzing) and level 5 (evaluating), reflecting the focus on integration compared with the ITIL® 2011 intermediate qualifications.
While MALC encompasses the broadest perspectives of service management skills, for example related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. A high-level understanding of these is still expected.
This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model:
How the service lifecycle stages form an integrated whole
- Process integration and interfaces
- Shared data / information / knowledge