Business Analyst Professional CertifiedTM leads the candidate to be a certified member of Business analyst Community to learn Business Analyst in a practical and detailed way. This certification focusses on covering the concepts, benefits, tools and techniques, roles and responsibilities, methods and professional values of Business Analysis. This certification will give you a basic knowledge in the Business Analysis and thereby encourages you to implement the tools and technologies in your Project teams. This certification is an excellent platform for those who want to work as a Business Analyst.
Business Analyst Professional CertifiedTM is a professional certification for business analysis practitioners who want to be recognized for their expertise and skills by earning formal recognition. This level of certification has requires 3 years of minimum experience in terms of professional work experience.

Why Do ITIL® V4 ?

  • ITIL® framework is intended to enhance the quality of IT service management within your individual organization.
  • It is intended to enable you to deploy the set of best practices within your organization by way of ‘Adopt and Adapt’
  • It will enable you to contribute to a continual Service Improvement within your organization
    Organizations looking for implementing ITIL® V4 best practices or ISO 20000 certification may also nominate their core team members for this workshop.
  • This may include but is not limited to, IT professionals, business managers and business process owners.

Target Audience

  • College Graduates
  • Team Members
  • Team Leader
  • Team coordinator
  • Program Managers
  • Project Managers
  • Program Manager
  • System Analyst
  • Delivery Manager
  • Functional Manager
  • OR any one who has or wishes to have an overview on IT Service Management

Day-wise Breakup

Day 1 :

  • Introduction to ITIL® V4
  • Introduction to the Service Lifecycle Phases
  • Phase 1: Service Strategy
  • Processes & Tools within Service Strategy
  • Phase 2: Service Design
  • Processes & Tools within Service Design

Day 2 :

  • Phase 3: Service Transition
  • Processes within Service Transition
  • Lifecycle phase 4: Service Operation
  • Processes within Service Operation
  • Phase 5: Continual Service Improvement
  • Processes within Continual Service Improvement
  • Questions & Answers, Mock Exam

Important Concepts of ITIL® V4

  • Service Value Stream
  • Customer Focus, Value Creation and its relation to IT Service Management
  • Utility Warranty Quadrant
  • Framework, Standard and Regulation
  • ITSM Tree
  • RACI Model
  • Strategy Mapping, Four P’s of Strategy
  • ROI / NPV / IRR / Payback Period and Charging Models
  • Design of Service Offerings / Lines of Service
  • Service Catalogue Management, SLM Structures
  • Demand Management and its relation to PBA’s
  • Reliability, Maintainability, Serviceability
  • MTBF, MTRS and MTBSI, Redundancy, resilience and Fault Tolerance
  • BIA and Disaster Recovery Planning
  • CIAV and Asset Classification in ISM
  • V Model, KEDB
  • CI, CMDB within SACM
  • DIKW Pyramid, SKMS
  • DML, Big Bang / Phased / Push / Pull release
  • TMF, AMF, ITOMF, SDF Functions


The course ends with a one hour ‘closed book’ multiple-choice paper with 40 questions. Passing requires: 26 correct answers (65%)
Insurance on your Examination
You can insure your examination from Quickwin 100% passing Guarrantee by a nominal additional fees. If you do not clear the examination at the first attempt we pay your entire fees for the second attempt.